Returns & Refund Policy
At Epigamia, we strive to deliver the freshest dairy and plant-based products directly to your doorstep. Due to the perishable nature of our products, we offer replacements or refunds only for items that are received damaged, expired, or incorrect.
Inspect Upon Delivery
Please check your order immediately upon arrival to ensure all items are present and in perfect condition.
Document the Issue
If you receive a damaged or wrong product, take a clear photo or video of the item alongside the original invoice.
Contact Support
Email our care team at [email protected] within 24 hours of delivery with your order ID and the supporting images.
Resolution Process
Once verified, we will initiate a replacement or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing